Data protection

Data protection

1. Introduction

Below, we provide information about the processing of personal data when using

  • our website https://upreach.com
  • our social media profiles.

Personal data is any data that can be linked to a specific individual, such as their name or IP address.

1.1. Contact Information

The data controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) is UpReach GmbH, Keithstraße 2-4, 10787 Berlin, Germany; email: mail@upreach.com. We are legally represented by Danny Fandrich.

Our data protection officer is heyData GmbH, Kantstr. 99, 10627 Berlin, www.heydata.eu, email: datenschutz@heydata.eu.

1.2. Scope of Data Processing, Purposes of Processing, and Legal Bases

The scope of data processing, the purposes of processing, and the legal bases are explained in detail below. The following generally serve as the legal bases for data processing:

  • Article 6(1)(a) of the GDPR serves as the legal basis for processing operations for which we obtain consent.
  • Article 6(1)(b) of the GDPR serves as the legal basis if the processing of personal data is necessary to fulfill a contract, e.g., if a website visitor purchases a product from us or we provide a service to them. This legal basis also applies to processing necessary for pre-contractual measures, such as inquiries about our products or services.
  • Article 6(1)(c) of the GDPR applies if we process personal data to comply with a legal obligation, as may be the case, for example, under tax law.
  • Article 6(1)(f) of the GDPR serves as the legal basis if we can rely on legitimate interests to process personal data, e.g., for cookies that are necessary for the technical operation of our website.

1.3. Data Processing Outside the EEA

To the extent that we transfer data to service providers or other third parties outside the EEA, the security of the data during transmission is guaranteed by adequacy decisions of the European Commission (Article 45(3) of the GDPR), where available (e.g., for Great Britain, Canada, and Israel).

If no adequacy decision exists (e.g., for the United States), the legal basis for data transfer is usually standard contractual clauses, unless we indicate otherwise. These are a set of rules adopted by the European Commission and form part of the contract with the respective third party. According to Article 46(2)(b) of the GDPR, they ensure the security of data transfers. Many providers have included contractual guarantees that go beyond the standard contractual clauses and protect the data. These include, for example, guarantees regarding data encryption or regarding the third party’s obligation to notify data subjects if law enforcement authorities seek access to the data.

1.4. Retention Period

Unless expressly stated in this privacy policy, the data we store will be deleted as soon as it is no longer needed for its intended purpose and there are no statutory retention periods that prevent its deletion. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted—that is, the data will be blocked and not processed for other purposes. This applies, for example, to data that we are required to retain for commercial or tax law reasons.

1.5. Rights of Data Subjects

Data subjects have the following rights with respect to their personal data:

  • Right to information,
  • Right to rectification or erasure,
  • Right to restriction of processing,
  • Right to object to processing,
  • Right to data portability,
  • You have the right to withdraw your consent at any time.

Data subjects also have the right to file a complaint with a data protection supervisory authority regarding the processing of their personal data. Contact information for the data protection supervisory authorities can be found at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.

1.6. Obligation to Provide Data

Within the scope of a business relationship or other relationship, customers, interested parties, or third parties must provide us only with the personal data that is necessary for establishing, maintaining, and terminating the business relationship or other relationship, or that we are legally required to collect. Without this data, we will generally have to refuse to enter into a contract or provide a service, or we will no longer be able to fulfill an existing contract or other relationship.

Required information is marked as such.

1.7. No automatic decision-making in individual cases

As a general rule, we do not use fully automated decision-making in accordance with Article 22 of the GDPR to establish and maintain a business or other relationship. Should we use these procedures in individual cases, we will notify you separately if required by law.

1.8. Contact

When you contact us, for example, by email or phone, the data you provide (such as names and email addresses) will be stored by us so that we can answer your questions. The legal basis for this processing is our legitimate interest (Art. 6(1)(f) GDPR) in responding to inquiries addressed to us. We delete the data collected in this context once storage is no longer necessary, or restrict processing if statutory retention periods apply.

1.9. Customer Surveys

From time to time, we conduct customer surveys to better understand our customers and their needs. We collect the requested data on a case-by-case basis. It is in our legitimate interest to get to know our customers and their needs better, so the legal basis for the associated data processing is Article 6(1)(f) of the GDPR. We delete the data once the survey results have been evaluated.

2nd Newsletter

We reserve the right to occasionally inform customers who have already used our services or purchased goods from us via email or other electronic means about our offers, unless they have objected. The legal basis for this data processing is Article 6(1)(f) of the GDPR. Our legitimate interest lies in direct marketing (Recital 47 of the GDPR). Customers may object to the use of their email address for marketing purposes at any time at no additional cost, for example, via the link at the end of each email or by emailing us at the email address provided above.

Interested parties have the option to subscribe to a free newsletter. We process the data provided during registration solely for the purpose of sending the newsletter. Registration is completed by selecting the corresponding checkbox on our website, by checking the corresponding box on a paper document, or by another clear action, through which interested parties give their consent to the processing of their data. The legal basis is Article 6(1)(a) of the GDPR. Consent may be revoked at any time, for example, by clicking the corresponding link in the newsletter or by sending a message to the email address provided above. The processing of data up to the point of revocation remains lawful, even in the event of revocation.

Based on the recipients' consent (Art. 6, para. 1, sentence 1, lit. a of the GDPR), we also track the open and click-through rates of our newsletters to understand which content is relevant to our recipients.

We send newsletters using the HubSpot tool provided by HubSpot, Inc., 25 1st Street, Cambridge, MA 0214, USA (privacy policy: https://legal.hubspot.com/de/privacy-policy). The provider processes content, usage, meta/communication data, and contact data in the EU.

3. Data Processing on Our Website

3.1. Use of the Website for Information Purposes

When visitors use the website for informational purposes—that is, when they do not provide us with any specific information—we collect the personal data that the browser transmits to our server to ensure the stability and security of our website. This is our legitimate interest, and the legal basis is Article 6(1)(f) of the GDPR.

These data are:

  • IP Address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • amount of data transferred
  • Website from which the request originated
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

This data is also stored in log files. It is deleted when it is no longer needed, at the latest after 14 days.

3.2. Web Hosting and Website Provision

Our website is hosted by Webflow, Inc., 398 11th St., 2nd Floor, San Francisco, CA 94103, USA. The provider processes the personal data transmitted via the website—such as content, usage, meta/communication data, or contact data—in the United States. Further information can be found in the provider’s privacy policy at https://webflow.com/legal/eu-privacy-policy.

It is in our legitimate interest to provide a website; therefore, the legal basis for the data processing described is Article 6(1)(f) of the GDPR.

The legal basis for transferring data to a country outside the EEA is standard contractual clauses. The security of data transferred to the third country (i.e., a country outside the EEA) is guaranteed by standard data protection clauses issued in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed upon with the provider.

3.3 Contact Form

When you contact us via the contact form on our website, we store the data requested there and the content of the message. The legal basis for this processing is our legitimate interest in responding to inquiries addressed to us. The legal basis for this processing is therefore Article 6(1)(f) of the GDPR. We delete the data collected in this context once storage is no longer necessary, or restrict processing if statutory retention periods apply.

3.4. Job Postings

We advertise job openings within our company on our website, on pages linked to the website, or on third-party websites. The data provided as part of the application is processed to carry out the application process. To the extent that this data is necessary for our decision to establish an employment relationship, the legal basis is Art. 88(1) of the GDPR in conjunction with Section 26(1) of the BDSG. We have clearly marked the data required to carry out the application process or provide a reference to it. If applicants do not provide this data, we cannot process the application. Additional data is voluntary and not required for an application. If applicants provide additional information, the basis is their consent (Art. 6 (1) (a) GDPR).

We ask applicants to refrain from including information about political opinions, religious beliefs, and similarly sensitive data in their resume and cover letter. This information is not required for an application. If applicants do include such information, we cannot prevent it from being processed when reviewing their resume or cover letter. In this case, the processing is also based on the applicant’s consent (Art. 9 (2) (a) GDPR).

Finally, we process applicants' data for further application procedures if they have given us their consent. In this case, the legal basis is Article 6(1)(a) of the GDPR.

We share applicants' data with the relevant employees in the human resources department, with our contract processors in the recruiting department, and with other employees involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we will not delete the data until the employment relationship has ended. Otherwise, we will delete the data no later than six months after rejecting an applicant.

If applicants have given us their consent to use their data for further application procedures, we will not delete their data until one year after receiving the application.

3.5. Offer of Goods and

Services

We offer goods and services through our website. When you place an order, we process the following data:

  • Pursue
  • Telephone
  • Email Address

The data is processed to fulfill the contract entered into with the respective website visitor (Art. 6, para. 1, sentence 1, subparagraph b of the GDPR).

We will forward the above-mentioned data to messenger Transport Logistik GmbH, Martin-Luther-Str. 7, 10777 Berlin, to the extent necessary for the purpose of processing your order.

The legal basis for the processing is Article 6(1)(b) of the GDPR, as it is necessary for the performance of the contract.

3.6. Payment Service Providers

To process payments, we use Stripe Payments Europe, Ltd., Ireland, which is itself responsible for data protection within the meaning of Article 4(7) of the GDPR. To the extent that Stripe receives data and payment details entered by us during the ordering process, we thereby fulfill the contract concluded with our customers (Article 6(1)(b) of the GDPR).

3.7 Third-Party Providers

3.7.1 HubSpot

We use HubSpot to manage customer relationships. The provider is HubSpot, Inc., 25 1st Street, Cambridge, MA 0214, USA. The provider processes usage data (e.g., websites visited, interest in content, access times), content data (e.g., entries in online forms), and meta/communication data (e.g., device information, IP addresses) in the EU.

The legal basis for processing is Article 6(1)(f) of the GDPR. We have a legitimate interest in managing data in a simple and cost-effective manner.

The data will be deleted when the purpose for which it was collected no longer applies and there are no retention obligations to the contrary. Further information can be found in the provider's privacy policy here.

3.7.2 Webflow

We use Webflow to create websites. The provider is Webflow, Inc., 398 11th St., 2nd Floor, San Francisco, CA 94103, USA. The provider processes usage data (e.g., websites visited, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the United States.

The legal basis for processing is Article 6(1)(f) of the GDPR. We have a legitimate interest in setting up and maintaining a website and thereby presenting ourselves to the outside world.

The legal basis for transferring data to a country outside the EEA is standard contractual clauses. The security of data transferred to the third country (i.e., a country outside the EEA) is guaranteed by standard data protection clauses issued in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed upon with the provider.

We delete the data when the purpose for which it was collected no longer applies. For more information, please see the provider's privacy policy here.

3.7.3 Google Analytics

We use Google Analytics for analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g., websites visited, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the United States.

The legal basis for processing is Article 6(1)(a) of the GDPR. Processing is based on consent. Data subjects may withdraw their consent at any time, for example, by contacting us using the contact information provided in our privacy policy. Withdrawal of consent does not affect the lawfulness of the processing carried out prior to the withdrawal.

The legal basis for transferring data to a country outside the EEA is standard contractual clauses. The security of data transferred to the third country (i.e., a country outside the EEA) is guaranteed by standard data protection clauses issued in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed upon with the provider.

The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy here.

3.7.4 Microsoft Clarity‍

We use Microsoft Clarity to identify business opportunities and for analysis purposes. This service is provided by Microsoft Ireland Operations, Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. User data—such as pages visited, areas of interest, and times of access—as well as meta and communication data—such as device information and IP addresses—are processed within the EU.

Data processing is based on Article 6(1)(a) of the GDPR and is carried out with your consent. You may withdraw this consent at any time, for example, by contacting us using the methods specified in our privacy policy. Withdrawal does not affect the lawfulness of the processing that took place prior to withdrawal.

The data will be deleted as soon as the purpose for which it was collected no longer applies and there are no statutory retention periods that prevent this. Further information can be found in the provider's privacy policy here.

3.7.5. Waylot

To provide our users with a multilingual experience on our website, we use the Weglot translation service. This service is provided by Weglot SAS, located at 138, rue Pierre Joigneaux, Bois-Colombes 92270, France. When you visit our website, Weglot is activated, allowing you to adjust your language settings via the language selection icon in our header. This establishes a direct connection between your browser and the Weglot server. As a result, Weglot receives information such as your IP address, which is necessary to provide the translation service.

Weglot's data storage and analysis are based on Article 6(1)(f) of the GDPR. We have a legitimate interest in providing our users with a user-friendly, multilingual website. In addition, personal data is processed on the basis of consent pursuant to Article 6(1)(a) of the GDPR, which is obtained through the cookie and privacy settings on our website. This consent can be revoked at any time via the privacy settings on every subpage of our website.

The data will be processed in accordance with the provisions of the GDPR and deleted as soon as the purpose for which it was collected no longer applies and there are no legal retention obligations. Further information can be found in the provider's privacy policy here.

‍3.7.6. Tawk.to

On our website, we use Tawk.to, a live chat service provided by SMS SIA, located at Tirgonu iela 6, Riga, LV1050, Latvia. This service is activated by a script integrated into our website’s source code. When you use the chat, we collect information such as the chat history, the IP address at the time of the chat, and the user’s country. This information is used exclusively for security purposes and internal statistical analysis and is not shared with third parties.

Tawk.to processes this data pursuant to Article 6(1)(f) of the GDPR, based on our legitimate interest in efficient and effective communication with our customers. The data is stored for the duration of the chat, after which it is immediately deleted. By actively using the live chat on our website, you consent to the processing of your data; you may revoke this consent at any time by contacting us using the methods specified in our privacy policy.

It is possible that Tawk.to will transfer data to the United States. To ensure the security of your data, we have entered into a data processing agreement with Tawk.to, which ensures that Tawk.to will only process our visitors’ personal data in accordance with our instructions and in compliance with the GDPR. The transfer of data to the United States is based on the standard contractual clauses provided by the European Commission. Further information can be found in the provider’s privacy policy here.

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4. Data Processing on Social Media Platforms

We maintain a presence on social media networks to showcase our company and our services. The operators of these networks regularly process their users’ data for advertising purposes. Among other things, they create user profiles based on users’ online behavior, which are used, for example, to display advertisements on the network’s pages and elsewhere on the Internet that are tailored to users’ interests. To this end, the network operators store information about usage behavior in cookies on the user’s computer. It cannot be ruled out that the operators will combine this information with other data. Further information and instructions on how users can object to processing by the website operators can be found in the privacy policies of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, meaning that they process data there. This can pose risks to users, for example, because it may be more difficult for them to enforce their rights or because government authorities may gain access to the data.

When network users contact us through our profiles, we process the data they provide to us in order to respond to their inquiries. This is in our legitimate interest, so the legal basis is Article 6(1)(f) of the GDPR.

4.1 Facebook

We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. One way to object to data processing is through ad settings: https://www.facebook.com/settings?tab=ads. Based on an agreement with Facebook within the meaning of Article 26 of the GDPR, we are jointly responsible for processing the data of visitors to our profile. Facebook explains exactly which data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights against both us and Facebook. However, according to our agreement with Facebook, we are obligated to forward inquiries to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.

4.2 Instagram

We have an Instagram account. It is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.

4.3 Twitter

We maintain a profile on Twitter. It is operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The privacy policy is available here: https://twitter.com/de/privacy. You can opt out of data processing by changing your ad settings: https://twitter.com/personalization.

4.4 LinkedIn

We maintain a profile on LinkedIn. It is operated by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The privacy policy is available here: https://www.linkedin.com/legal/privacy-policy?_l=de_DE. You can opt out of data processing by adjusting your ad settings: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

4.5 Xing

We maintain a profile on Xing. It is operated by New Work SE, Dammtorstraße 29-32, 20354 Hamburg. The privacy policy is available here: https://privacy.xing.com/de/datenschutzerklaerung.

5. Changes to This Privacy Policy

We reserve the right to change this privacy policy effective in the future. An updated version will always be available here.

6. Questions and Comments

If you have any questions or comments regarding this privacy policy, please contact us using the contact information provided above.

Privacy Policy

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1. Introduction

This Privacy Policy explains the policies of UpReach, a brand of UpReach GmbH, regarding the collection and use of information we collect when you access https://www.upreach.com/. This Privacy Policy describes your privacy rights and how data protection laws protect you.

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this Privacy Policy. This Privacy Policy was created with the help of the CookieScript Privacy Policy Generator.

UpReach GmbH reserves the right to change this privacy policy at any time without prior notice.

UpReach GmbH will publish the revised Privacy Policy on the website https://www.upreach.com/.

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Collection and Use of Your Personal Information

What kind of data we collect

When you use our Service, you will be asked to provide us with personal information so that we can contact or identify you.https://www.upreach.com/ collects the following information:

  • Usage data
  • Name
  • Email
  • Cell phone

Usage data includes the following information:

  • Internet Protocol (IP) address of the computers accessing the website
  • Website inquiries
  • Referring websites
  • Browser used to access the website
  • Time and date of access

How We Collect Data

https://www.upreach.com/collects and receives data from you in the following ways:

  • When you fill out a registration form or otherwise submit your personal information.

Your data will be retained for up to 30 days after your account is canceled. Your data may be retained for longer periods in accordance with applicable laws for the purposes of generating reports or maintaining records. Data that does not personally identify you may be retained indefinitely.

What We Use Your Data For

https://www.upreach.com/may use your data for the following purposes:

  • To provide and maintain our Service and monitor the use of our Service.
  • To contact you. UpReach GmbH may contact you via email, telephone, text message, or other forms of electronic communication regarding features, products, services, or security updates when necessary or appropriate.

How We Use Your Data

UpReach GmbH may share your information in the following situations:

  • With your consent. UpReach GmbH will only share your data for any purpose with your express consent.

Release by third parties

Your data may be shared for other reasons, such as:

  • Compliance with applicable laws, regulations, or court orders.
  • Respond to claims that your use of our Service infringes the rights of third parties.
  • To enforce the agreements you have with us, including this Privacy Policy.

Cookies

Cookies are small text files that websites you visit store on your computer. Websites use cookies to enable users to navigate efficiently and to help perform certain functions. Cookies that are necessary for the website to function properly may be set without your consent. All other cookies must first be approved by the browser before they can be set.

  • Strictly necessary cookies. Strictly necessary cookies enable essential core website functions, such as user login and account management. Without strictly necessary cookies, the website cannot function properly.
  • Performance cookies. Performance cookies collect information about how visitors use a website, such as analytics cookies. These cookies cannot be used to directly identify a specific visitor.
  • Targeting cookies. Targeting cookies are used to identify visitors across different websites, such as content partners and banner networks. These cookies can be used by companies to build a profile of visitors' interests or to display relevant ads on other websites.

You can change your consent to the use of cookies below. Security

The security of your data is important to us. https://www.upreach.com/ uses a variety of security measures to prevent the misuse, loss, or alteration of the information you provide. However, because we cannot guarantee the security of the information you provide, access to our Service is at your own risk.

UpReach GmbH is not responsible for the performance of websites operated by third parties or for your interactions with them. When you leave this website, we encourage you to review the privacy practices of other websites with which you interact and determine whether those practices are appropriate.


Contact

If you have any questions, please contact us through one of the following channels:

Name: vyndo | A brand of UpReach GmbH

Address: Keithstraße 2-4, 10787 Berlin

Email: mail@vyndo.io

Website: https://www.vyndo.io/

Phone: 4930994048401

If you have any questions or concerns regarding the processing of your data, you can contact our data protection officer at HeyData GmbH, datenschutz@heydata.eu.