Terms and Conditions (T&C)

PART 1: Terms and Conditions for Events & Rentals (Project Business)

GENERAL TERMS AND CONDITIONS

Lumynos Labs GmbH
Kolonnenstraße 8
10827 Berlin


General

All contracts concluded between Lumynos Labs GmbH (hereinafter “Contractor”) and the contracting party (hereinafter “Client”) are governed exclusively by the following General Terms and Conditions (hereinafter “GTC”). Any references to differing terms and conditions of business or purchase are hereby expressly rejected. These GTC also apply to all future transactions between the Contractor and the Client without the need for further reference to their validity. Any agreements deviating from these GTC must be in writing to be valid.


Conclusion of the Contract

The Contractor shall provide the Client with a physical live marketing tool or a virtual marketing tool, including all services and specifications listed in the proposal (hereinafter, all items listed in the proposal are collectively referred to as the “Marketing Tool”). A contract is concluded upon the Client’s written confirmation, subject to the applicable validity period of the proposal. The period of use of the Marketing Tool is defined in the proposal.


Compensation, Deadlines

All prices mentioned here and listed in the quote are exclusive of the applicable sales tax. Costs not listed in the quote but that are absolutely necessary for the successful delivery or use of the marketing tool (e.g., customs duties, fees, taxes) must be determined and paid by the Client accordingly. The Client must pay the Contractor the price specified in the quote. The price becomes due 14 days after the quote is signed. This provision does not apply if different payment terms are specified in the quote. Upon expiration of the 14-day payment period, the Client shall be in default immediately without the need for a reminder. All discounts based on advance payment shall lapse without replacement, and the original invoice amount shall become due. In the event of such default, the Client shall incur the following costs:

  • Interest shall be charged on the amount due during the period of default at the currently applicable interest rate (currently 9 percentage points above the statutory base rate).
  • As defined in Section 288(5) of the German Civil Code (BGB), a flat-rate late payment fee of €40.00 will be charged.
  • Any additional costs for materials and postage associated with mailing the reminder letter will be billed to the client.

If, when using a physically provided marketing tool (e.g., a touchscreen system or photo system), the tool is not returned within the agreed-upon time period as defined under “Obligations to Cooperate,” the Contractor reserves the right to charge the Client €50.00 for each additional hour beyond the deadline, up to a maximum of the agreed-upon daily rental rate per day of delay.


Retention of Title

The goods remain the property of the contractor throughout the entire rental period.


Obligations to Cooperate

The Client is obligated to cooperate in the performance of all services listed in the offer. The Contractor expressly notes that it assumes no liability whatsoever for the performance of these services; however, such cooperation is absolutely necessary for the proper use of the marketing tool:

  • Timely delivery of all requested design and programming specifications in the specified file format, no later than seven business days before the previously defined start date of the project.
  • A stable Internet connection must be provided at the location where the live marketing tool is installed. A continuous connection speed of at least 50 Mbit/s for downloads and 25 Mbit/s for uploads must be guaranteed. This bandwidth must be available exclusively for the device and may not be used as a shared line.
  • Provision of a power connection (220V) at the installation site.
  • List all key factors that are critical to the setup, takedown, delivery, and use of the physical marketing tool no later than seven business days before the event begins.
  • Acceptance of the physical marketing tool at a location agreed upon by both parties. The Client must be available at that location between 9:00 a.m. and 5:00 p.m. for the Contractor or a third party designated by the Contractor. Any request for a different time window must be submitted in writing by the Client with three business days’ notice and will incur additional costs, which will be billed to the Client.
  • Delivery of the physical marketing tool at a location agreed upon by both parties. The Client must be available at that location between 9:00 a.m. and 6:00 p.m. for the Contractor or a third party designated by the Contractor. Any request for a different time window must be submitted in writing by the Client with three business days’ notice and will incur additional costs, which will be billed to the Client.
  • Adequate and even lighting of the event area, provided that a physical photography system has been booked.
  • The Client agrees to hand over the physical marketing tool to the Contractor’s shipping partner on the day of pickup. Pickups generally take place between 9:00 a.m. and 5:00 p.m. The Client will be charged 49.00 EUR for any wasted trips—that is, trips during which the Client is not present to hand over the physical photo marketing tool.


Cancellation and Termination

1. For purchase agreements and long-term rentals (over 2 weeks): Since the hardware systems are custom-built, configured, and reserved for the client for the specified period, cancellation or ordinary termination of the contract after its conclusion is excluded. Upon the conclusion of the contract (signing of the offer or receipt of the order confirmation), 100% of the total payment becomes due, regardless of whether the client accepts or uses the product. This applies both to the purchase of goods and to rental agreements with an agreed term of more than 2 weeks.

2. For short-term rentals (up to 2 weeks): The Contractor grants the Client a contractual right of cancellation only for rental agreements with a term of no more than 2 weeks (e.g., event-related rentals). The cancellation must be made in writing. In this case, the following cancellation fees apply:

  • Cancellation up to 30 days before the start of the rental period: 30% of the order value.
  • Cancellation on or after the 21st day prior to the start of the rental period: 50% of the order value.
  • Cancellation on or after the 14th day prior to the start of the rental period: 80% of the order value.
  • Cancellation on or after the 6th day prior to the start of the rental period: 100% of the order value.

The right to terminate the contract for cause (extraordinary termination) remains unaffected for both parties.


Treatment of the Leased Property

The client is obligated to handle the product with care, protect it from dirt and external influences, and return it fully cleaned. The product/marketing tool may only be used outdoors in covered areas. It must be set up on a level, solid surface. Environmental conditions must also be taken into account. The client is prohibited from:

  • To continue licensing or selling the products / marketing tools.
  • Do not expose the products or marketing tools to rain, moisture, extreme cold or heat, relative humidity above 75%, or direct sunlight. For optimal system stability, an ambient temperature of 15–30 degrees Celsius is recommended.

Contractor's Liability

The Contractor shall be liable—regardless of the legal basis—in cases of willful misconduct and gross negligence. In cases of simple negligence, the Contractor shall be liable only:

  • for damages resulting from death, bodily injury, or harm to health.
  • for damages resulting from a breach of a material contractual obligation (an obligation whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting party regularly relies and is entitled to rely); in this case, however, the Contractor’s liability is limited to compensation for foreseeable, typically occurring damages. The limitations of liability set forth in this paragraph shall not apply if the Contractor has fraudulently concealed a defect or has provided a warranty regarding the quality of the goods. The same applies to claims by the Client under the Product Liability Act.

Furthermore, the Contractor assumes no liability for:

  • a possible failure of the mobile Internet connection, as well as any resulting financial losses to the client.
  • a potential failure of the photo marketing tool's technology, as well as any resulting financial losses to the client.
  • The image quality of the photos taken with the marketing tool. This depends on the lighting conditions and the background (e.g., a green screen) and may therefore vary.

Support, Repairs, Theft

The Client is liable for its event participants, visitors, and users of the marketing tool in the event of damage. If a product is damaged (e.g., dented or severely scratched), the Client shall bear all costs for the repair of any resulting damage performed by the Contractor or an external service provider. The costs for repairs are based on the price list attached in Appendix 1 (if available). The Client is obligated to inspect the product for damage immediately upon its arrival at the designated location. In the event of damage, the Client must immediately submit a damage report in writing or via the support hotline (Tel. +4930 5200 45 824; available: Mon.–Fri. from 9:00 a.m. to 6:00 p.m.). By using the Live Marketing Tool without first reporting damage, the Client certifies that the Live Marketing Tool is undamaged. In the event of a defect, the Client is obligated to contact the support hotline immediately (Tel. +4930 5200 45 824). The Client is prohibited from modifying the Live Marketing Tool in its original form or disassembling it, unless this has been exceptionally approved as part of a repair process agreed upon in writing with the Contractor. The Contractor generally provides the Client with free support via telephone and remote maintenance, provided that the arrangement is a rental agreement and the issues in question are within the Contractor’s scope of responsibility. Support is available Monday through Friday, from 9 a.m. to 6 p.m., primarily via live chat accessible through the website. Any additional services—e.g., in the areas of support, graphic design, programming, or conceptual consulting—that go beyond this scope will be billed based on an individual rate. If travel to the Live Marketing Tool’s location is necessary, an hourly rate of €79.00 and a flat rate of €0.40 per kilometer will be charged for the trip.

If the product in use, the associated software and hardware, or any other components of the service provided are stolen or lost, the client is liable for the replacement of the equipment. The basis for calculation is the respective replacement cost.


Mention of the Customer Reference

The Contractor is entitled to name the Client as a reference customer on its website, on its social media pages (in particular on Facebook, Twitter, Instagram, LinkedIn, and TikTok), and in print advertising materials (such as brochures, posters, and flyers). The mention of the Client includes, in particular but not exclusively, the following aspects:

  • Mention of Word and Figurative Marks
  • Publication of key metrics regarding the use of the marketing tool (e.g., number of printouts, number of photos, number of email addresses collected, number of photos shared on social media, etc.).
  • Publication of a description of the campaign.
  • Publication of illustrations, renderings, or photos of the marketing tools. The Contractor shall not be held liable for any consequences arising from the use of the aforementioned elements.


Data protection

The Client agrees to treat all documents and files provided by the Contractor (e.g., quotes, client examples, layout templates) as strictly confidential and not to disclose them to third parties. The Client assumes liability for all content transmitted to the Contractor for further processing with regard to all applicable rights (such as personal rights, trademark and design rights, copyrights, etc.). The Client assumes liability for the image and video material created during the term of use, as well as for the content of the situations depicted therein. All content generated using the marketing tools will be automatically deleted by the Contractor within 30 days after the end of the usage period. Only upon written request by the Client prior to the usage period will the photos be provided to the Client immediately after the usage period ends—that is, before automatic deletion. The Client is obligated to independently verify the authorization for the publication of the photos created using the marketing tool and the further use of user data (e.g., email addresses). The Contractor assumes no liability for the further use of the data. In this regard, the Client is always obligated to comply with the relevant data protection regulations.


Express Surcharges

All design and programming specifications requested by the Client must be provided to the Contractor in the specified file format no later than seven business days prior to the period of use. If delivery occurs later than this, the Client will be charged an additional express fee of €150.00 plus 19% VAT. If a booking is made less than 7 business days before the start of the usage period, this provision shall not apply, and an additional processing fee of 10% of the total amount of the offer shall be charged instead.


Final Provisions

German law shall apply exclusively. With respect to a consumer, this choice of law shall apply only to the extent that it does not restrict any mandatory statutory provisions of the country in which the consumer has his or her domicile or habitual residence. If the Client is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Client and the Contractor shall be the Contractor’s place of business. This also applies if the contractor does not have a general place of jurisdiction in Germany or the EU, or if the contractor’s domicile or habitual residence is unknown at the time the action is filed. Should individual provisions of this contract be invalid or unenforceable, or become invalid or unenforceable after the contract is concluded, the validity of the remainder of the contract shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects most closely approximate the economic objective that the contracting parties intended to achieve with the invalid or unenforceable provision. The foregoing provisions shall apply mutatis mutandis in the event that the contract proves to contain any gaps.


As of January 2026


PART 2: Online Store Terms and Conditions

Terms and Conditions for the Online Store at vydo.io


Lumynos Labs GmbH Kolonnenstraße 8, 10827 Berlin, Germany

Phone: +4930 5200 45 824

Email: mail@lumynoslabs.com

(hereinafter: Provider)

for the sale of products to businesses (hereinafter: Customers)


Scope of Application

The sale of the Provider’s products, which are offered through the online store at the URL listed above, is governed exclusively by the following General Terms and Conditions (GTC) in the version valid at the time the contract is concluded. These GTC apply exclusively. Any terms and conditions of the customer that deviate from these GTC shall not apply unless the provider and the customer have expressly agreed to them. Unless otherwise agreed, these GTC also apply to the following contracts: delivery of goods with digital elements.


Definition, Delimitation

For the purposes of these General Terms and Conditions, a “business operator” is a natural person, a legal entity, or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activities. The subject matter of the contract is the one-time delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.


Conclusion of the Contract

The offers on the provider’s website constitute a non-binding invitation to the customer to order products (goods/services). By submitting the order (clicking the “Buy” button) on the provider’s website, the customer makes a binding offer to enter into a contract. Confirmation of receipt of the order follows immediately after the order is submitted and does not, in principle, constitute acceptance of the contract. The provider may declare acceptance within five days by sending a written order confirmation or an order confirmation in text form (email)—in which case receipt of the order confirmation by the customer is decisive—or by delivering the ordered goods to the customer—in which case receipt of the goods by the customer is decisive—or by requesting payment from the customer after the order has been placed. If several of the aforementioned alternatives occur, the contract is concluded at the time the first of these alternatives takes place. If the provider does not declare acceptance within the aforementioned period, this shall be deemed a rejection, with the result that the customer is no longer bound by their declaration of intent. When an offer is submitted via the provider’s online order form, the contract text is stored by the provider and sent to the customer in writing (e.g., via email, fax, or letter) along with these Terms and Conditions after the customer submits their order. In addition, the contract text is archived on the Provider’s website and can be accessed by the Customer free of charge via their password-protected customer account by entering the appropriate login credentials, provided the Customer has created a customer account in the Provider’s online store prior to submitting their order. Before submitting the order in a binding manner via the Provider’s online order form, the Customer may correct their entries at any time using standard keyboard and mouse functions. Furthermore, all entries are displayed once more in a confirmation window before the order is submitted in a binding manner and can also be corrected there using standard keyboard and mouse functions. The contract may be concluded in either German or English.


Special Provisions for the Sale of Goods with Digital Elements

Goods with digital elements, as defined in these Terms and Conditions, are products that contain digital content or digital services (hereinafter “digital products”) or are linked to them in such a way that the goods cannot perform their functions without them. In addition to delivering the goods, the Provider is obligated to provide the digital content. The provisions regarding the “Special Provisions for the Sale of Digital Content” apply accordingly.


Special Terms and Conditions for the Processing of Goods According to Specific Customer Specifications

If, according to the terms of the contract, the Provider is obligated not only to deliver the goods but also to process them in accordance with the Customer’s specific specifications, the Customer must provide the Provider with all content required for such processing—such as text, images, or graphics—in the specified file formats, formatting, and image and file sizes, and must grant the Provider the necessary rights of use for this purpose. The customer is solely responsible for obtaining and acquiring the rights to this content. The customer declares and assumes responsibility for having the right to use the content provided. In particular, the customer shall ensure that no third-party rights are infringed, including, but not limited to, copyrights, trademark rights, and personality rights. The Customer shall indemnify the Provider against any claims by third parties that such third parties may assert against the Provider in connection with an infringement of their rights resulting from the Provider’s contractual use of the Customer’s content. The customer shall also bear the necessary costs of legal defense, including all court and attorney’s fees at the statutory rate. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obligated to provide the provider immediately, truthfully, and completely with all information necessary to examine the claims and mount a defense. The Provider reserves the right to refuse processing orders if the content provided by the Customer for this purpose violates statutory or regulatory prohibitions or is contrary to public decency. This applies in particular to the provision of content that is anti-constitutional, racist, discriminatory, offensive, harmful to minors, and/or glorifies violence.


Handling of the Goods

The customer is obligated to handle the product with care. If a product is damaged through the customer’s fault before the transfer of risk, the customer shall bear all costs for repairing any resulting damage. The product may only be used outdoors in covered areas. It must be set up on a level, solid surface. Environmental conditions must also be taken into account. The customer is prohibited from:

  • Do not expose the physical products to rain, moisture, extreme cold or heat, relative humidity above 75%, or direct sunlight. For optimal system stability, an ambient temperature of 15–30 degrees Celsius is recommended.


Cancellation and Termination

1. For purchase agreements and long-term leases (longer than 2 weeks): Since the hardware systems are custom-built, configured, and provided for each customer, cancellation or ordinary termination of the contract after it has been concluded. Upon conclusion of the contract (order/order confirmation), 100% of the total payment becomes due, regardless of whether the customer accepts or uses the product. This applies both to the purchase of goods and to rental agreements with a term of more than 2 weeks.

2. For short-term rentals (up to 2 weeks): The provider grants the customer a contractual right to cancel only for rental agreements with a term of no more than 2 weeks. Cancellation must be made in writing. In this case, the following cancellation fees apply:

  • Cancellation up to 30 days before the scheduled delivery date: 30% of the order value.
  • Cancellation 21 days or more before the scheduled delivery date: 50% of the order value.
  • Cancellation on or after the 14th day prior to the scheduled delivery date: 80% of the order value.
  • Cancellation on or after the 6th day prior to the scheduled delivery date: 100% of the order value.


Obligations to Cooperate

The customer is obligated to cooperate in order to ensure that all services listed in the offer are fulfilled. The provider expressly notes that it assumes no liability whatsoever for the fulfillment of these services; however, such cooperation is absolutely necessary for the proper use of the products:

  • A stable Internet connection must be available at the installation site. A continuous data rate of at least 50 Mbit/s for downloads and 25 Mbit/s for uploads must be guaranteed. This bandwidth must be available exclusively for the end device and may not be used as a shared line.
  • Adequate and even lighting of the event area, provided that a physical photo booth has been booked.



Inclusion of the customer reference

The Provider is entitled to name the Customer as a reference customer on its website, on its social media pages (in particular on Facebook, Twitter, Instagram, LinkedIn, and TikTok), and in print advertising materials (such as brochures, posters, and flyers). The mention of the Customer includes, in particular but not exclusively, the following aspects:

  • Mention of Word and Figurative Marks
  • Publication of key metrics for the campaign (e.g., number of printouts, number of photos, number of email addresses collected, number of photos shared on social media, etc.).
  • Publication of a description of the campaign.
  • Publication of illustrations, renderings, or photos of the products. The provider cannot be held liable for any consequences resulting from the use of the aforementioned elements.


Redeeming Promotional Coupons

Vouchers issued free of charge by the Provider as part of promotional campaigns with a specific validity period, which cannot be purchased by the customer (hereinafter “Promotional Vouchers”), may only be redeemed on the Provider’s website in accordance with the applicable terms and conditions. Promotional Vouchers may only be redeemed by consumers. Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the terms of the promotional voucher. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods provided by the provider may be selected to settle the difference. The promotional voucher will not be refunded if the customer returns goods paid for in whole or in part with the promotional voucher under their statutory right of withdrawal. The promotional voucher is transferable. The provider may make payment to the respective holder who redeems the promotional voucher with discharging effect. This does not apply if the provider is aware of—or is grossly negligent in failing to recognize—the respective holder’s lack of eligibility, legal incapacity, or lack of authority to act on behalf of another.


Payment

The prices listed on the Provider’s website at the time of the order apply. All prices are exclusive of applicable value-added tax, which is displayed only at checkout. The payment methods listed on the Provider’s website are available. If the customer defaults on payment, the Provider is entitled to charge business customers default interest at a rate of nine percentage points above the European Central Bank’s base rate. In the event that the provider claims further damages resulting from the delay, the customer has the option to prove that the claimed damages did not occur at all or were incurred in a lesser amount.


Retention of Title

The Seller reserves title to the delivered goods until all claims arising from an ongoing business relationship have been paid in full. If the Customer is acting as a business, the Customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The customer hereby assigns to the seller in advance all claims against third parties arising therefrom in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the goods subject to retention of title have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The Seller’s authority to collect the claims itself remains unaffected. However, the Seller will not collect the claims as long as the Customer meets its payment obligations to the Seller, is not in default of payment, and no petition for the opening of insolvency proceedings has been filed.


Delivery

Delivery times can be found on the provider’s website. The provider will indicate any deviations from standard delivery times on the respective product page. The start of the delivery period specified by the provider is contingent upon the customer’s timely and proper fulfillment of their obligations, in particular the correct provision of the delivery address when placing the order. If goods are delivered by a freight forwarder, delivery is made—“curbside,” unless otherwise agreed—that is, to the public curb nearest the delivery address. If the customer is acting as a business, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer as soon as the provider has handed the item over to the shipping agent, the carrier, or any other natural or legal person designated to carry out the shipment.


Warranty

The statutory liability for defects applies. Notwithstanding this, the following applies to contracts for the delivery of goods: If the customer is acting as a business,

  • The seller may choose the method of subsequent performance;
  • For new goods, the statute of limitations for defects is one year from the date of delivery;
  • For used goods, rights and claims arising from defects are excluded;
  • The statute of limitations does not restart if a replacement delivery is made under the warranty for defects. The limitations of liability and shortened limitation periods set forth above do not apply to the customer’s claims for damages and reimbursement of expenses in the event that the supplier fraudulently concealed the defect, to goods that were used in accordance with their customary use in a structure and caused its defectiveness, or to contracts for the delivery of goods with digital elements. Furthermore, for business customers, the statutory limitation periods for any existing statutory right of recourse remain unaffected. If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the customer fails to comply with the notification obligations set forth therein, the goods shall be deemed accepted.

Liability

The Provider shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims—including tort claims—for damages and reimbursement of expenses as follows:

  • The Provider shall be fully liable on any legal basis in cases of willful misconduct or gross negligence; in cases of intentional or negligent injury to life, body, or health; based on a warranty promise, unless otherwise specified in this regard; or based on mandatory liability, such as under the Product Liability Act.
  • If the Provider negligently breaches a material contractual obligation, liability is limited to the foreseeable damages typical for this type of contract, unless unlimited liability applies in accordance with the preceding paragraph. Material contractual obligations are obligations that the contract imposes on the Provider, based on its content, to achieve the purpose of the contract; the fulfillment of which is essential for the proper performance of the contract; and on the observance of which the Customer may reasonably rely. In all other respects, the Provider’s liability is excluded. The foregoing liability provisions also apply with respect to the Provider’s liability for its agents and legal representatives. The Customer shall indemnify the Provider against any and all claims by third parties—including legal defense costs up to the statutory amount—asserted against the Provider on the basis of the Customer’s unlawful or breach-of-contract actions.


Final Provisions

The law of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider’s place of business shall have jurisdiction, unless an exclusive venue has been established for the dispute. This also applies if the customer is not domiciled within the European Union. The Provider’s registered office is specified in the heading of these Terms and Conditions. If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.


As of January 2026


EIL 3: Right of Withdrawal & Cancellation Notice

Right of Withdrawal & Exclusion of Cancellation Lumynos Labs GmbH


1. No Right of Withdrawal in B2B Transactions

The offerings of Lumynos Labs GmbH are intended exclusively for business owners as defined in § 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law. Since sales are made exclusively to business owners, there is no statutory right of withdrawal within the meaning of Section 312g of the German Civil Code (BGB). Returns of goods free of defects are therefore generally excluded.


2. No Cancellation for Purchases and Long-Term Rentals

We expressly note that for sales contracts and rental agreements with a term of more than 2 weeks no contractual right of withdrawal or cancellation is granted. Since our products (“Marketing Tools”) are individually manufactured, configured, and customized with branding according to customer specifications, the contract becomes binding upon signature or order confirmation. The client is obligated to accept the goods and pay 100% of the agreed-upon price , even if they no longer need the product.


3. Cancellation applies only to short-term rentals (events)

We offer a tiered cancellation policy only for short-term rentals (with a maximum rental period of 2 weeks). If you wish to terminate such a short-term rental agreement early, the cancellation fees set forth in our General Terms and Conditions (GTC) will apply.


Right of Withdrawal for Software-Only Components

(Applies only if separate standard software licenses are purchased without any hardware)

You have the right to cancel this contract within fourteen days without providing a reason, provided that it relates exclusively to the provision of standalone standard software that is not part of a hardware bundle. The cancellation period is fourteen days from the date the contract is concluded.


To exercise your right of withdrawal for software, you must notify us, Lumynos Labs GmbH Kolonnenstraße 8, 10827 Berlin, Germany; Phone: +4930 5200 45 824; Email: mail@lumynoslabs.com

notify us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by mail or an email).


Consequences of Withdrawal (Software): If you withdraw from this contract (regarding the software), we must refund all payments we have received from you for the software without delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract.


Expiration of the Right of Withdrawal (Software): The right of withdrawal expires in the case of a contract for the delivery of digital content not stored on a tangible medium even if we have begun performing the contract after you have expressly agreed that we may begin performing the contract before the expiration of the withdrawal period, and you have confirmed that you are aware that, by consenting to the start of contract performance, you lose your right of withdrawal.


As of January 2026